FAQs

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Do you repair phones, tablets or Kindles?

No. We repair laptops and desktop PCs in and around the Andover area - you'll need to find someone else to repair anything else.


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I'm sick of getting viruses on my PC. Is this something you can help me with?

Yes, protecting desktops and laptops by keeping them up-to-date is a service we offer for customers around Andover and beyond.


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My computer is getting slow, can you help me speed it up?

Yes, we can certainly have a look at what the root of the problem is and the possibilities for improving the situation.


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I spilt liquid on my laptop, HELP!!!!

Switch it off right away, remove the battery if a laptop, dry up as much of the liquid as possible then give us a call - we will chemically clean and dry it. Do not attempt to restart it while still damp, to avoid the risk of short-circuiting the motherboard.


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My hard drive is faulty, or I erased my data by mistake, does it mean all my stuff is lost?

Not necessarily. It's likely we will be able to retrieve part, if not all, of the data. Don't save anything else to your storage drive and give us a call.


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My laptop screen is broken. Does it mean my laptop is dead?

Not at all. This happens all the time and can often be replaced at a fraction of the cost of a new laptop.


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My laptop is getting hot, is it normal and what can I do about it?

We like to recommend a good clean at least once a year to maintain the performance of your laptop and increase its life expectancy. We can disassemble and reassemble on the same day, meaning as little down-time for your laptop as possible.


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Do I need to bring my device to you?

You are welcome to our workshop but we are also happy to collect and deliver.


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Can you help connect my systems together?

Yes. We can visit you to connect your systems by installing all necessary software and drivers.


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Can you upgrade my current PC?

Yes, it is most likely this is possible. Upgrades to software and drivers as well as components such as faster processors, more memory, faster drives, more storage and special components such as graphics cards. Contact us to discuss what you need.


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How much do you charge?

I charge £55 for the first hour on a no-fix, no-fee basis.